Apr 19 2012

NBK Complaint Update

by Mohd in Bla Bla Bla

Wanted to update all of you on my previous issue with NBK click HERE to read my previous post. As soon as i posted my article NBK Twitter account contacted me to get more details about what happened and after few hours after they got my info. First i got an apology from them, secondly i got a good explanation about my Master Card.

It turned out that Master Card canceled the prepaid cards renewal and NBK’s call center got updated by that info to inform their clients but in my case it was a simple mistake not informing me. I really was satisfied with the service im getting & how they took my complaint and acted upon it to correct it thats what really makes NBK different coz the main reason i opened an account in NBK is coz i knew they really care about their clients.

 

At the end Special Thanks to NBK customer service & Lujain in specific.

 


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